AISA - Arsenal Independent Supporters’ Association

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The "Voice of Arsenal" Project

The "Voice of Arsenal" Project

We are launching a new project – Voice of Arsenal – which will give a chance to supporters to put their ideas to the senior staff of Arsenal FC.

There are several mechanisms already existing through which supporters can communicate their thoughts to the club, and indeed AISA participates in these. However there have not been, until now, any system through which the club can find out about issues that really concern a large number of supporters. We want to add this to the mix.

What we would like you to do is to email AISA with your suggestion for an issue that you would like to see developed or changed in some way. For example, you might have a concern about the length of time it takes to get through on the phone. Or you might want to suggest that the Arsenalisation of the stadium should include a particular project. Maybe there’s an issue with ticketing, or perhaps you want a change to the membership pack…

We’re inviting you to send in an email with one (but please only one) topic on it, that you would like us to take up with the club. Please make your email as brief as possible – remember we will probably have a lot of these to read so don’t make our lives too difficult!

We will then select between one and three topics that clearly concern a number of members and we will put these to the club, and see what we can get done.

I can’t tell you exactly how we will choose the topics, because this is the first time we have run this project, and we don’t know if we will get 50 replies all on the same topic or 2000 replies on 2000 different topics. We’ll have to play it by ear.

But what I can say is that if the process works and we do put one or more ideas to the club and we do get some changes made, then we’ll repeat the scheme – with whatever changes are needed to make it work more smoothly next time.

I do hope you’ll join in this experiment and send in your email to YourVoice@aisa.org and write IDEA 1 in the subject line. We need the replies by 31-Aug-2010.

Can I just add one thing. It is obvious that we can’t – and indeed wouldn’t want to – make suggestions about the playing squad. So please don’t suggest that the manager needs to buy a certain player or sell another – obviously that’s not what this is about. But beyond that, I think most ideas are possible.

Once we reach the closing date, I’ll let you know how the experiment has gone, and then I’ll keep you in touch with each stage of the process.

Tony Attwood
AISA’s Voice of Arsenal project

1-Aug-2010

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